Courses / Module

Toggle Print

Module SOCIETAL CHALLENGES & SERVICE INNOVATION 1

Module code: PD262
Credits: 5
Semester: 1
Department: DESIGN INNOVATION
International: Yes
Coordinator: Dr Linzi Ryan (DESIGN INNOVATION)
Overview Overview
 

The world economy is increasingly characterised as a service economy with the service sector becoming a vital contributing factor to world economic growth. For a majority of the world’s economies, the services sector is by far the biggest employer. However, companies struggle to develop and communicate service solutions that meet customer needs, create a competitive advantage and can be provided in a sustainable way. The service design and innovation module teaches students design thinking methods to develop useful, usable and desirable services from the customer’s point of view; and effective, efficient and competitive services from the service provider’s point of view. This is achieved through a combination of design and business orientated theory and hands-on learning through applied service design research, tools and methodologies. Continuous assessment is used to reflect industry practice and provide students with the confidence and experience to apply service innovation methods when out in industry. This module focuses on service innovation from a business/commercial perspective.
PD263, offered in Semester 2, focuses on service design in a social context.

Open Learning Outcomes
 
Open Teaching & Learning methods
 
Open Assessment
 
Open Repeat options
 
Open Timetable
 
Back to top Powered by MDAL Framework © 2019
V5.2.0 - Powered by MDAL Framework © 2019